Our Terms & Policies

 

THE ESSENCE OF HEALING. No part of this website may be reproduced without the express permission from THE ESSENCE OF HEALING. If used without prior consent a charge of AUD $500.00 per article, or any section or part thereof is paid (AUD $100) per section (minimum) will be charged. This is not meant to reflect a profitable rate for the content, but as a penalty cost and to reimburse the EOH for legal fees and time costs. Any form of use of the content within this website, without permission from THE ESSENCE OF HEALING will be taken as consent to charge the unauthorised user in full.

APPOINTMENT POLICY FOR PRIVATE CLIENTS

At the Essence of Healing we care for all the people who seek appointments for our services

We take pride in our work and ensure all communication and client information is protected and confidential.

PAYMENT OF FEES

Payment of fees are required prior to all appointments.

Our fees are set to help sustain the ongoing services provided.

Please arrive on time for your appointment.


CANCELLATION POLICY FOR PRIVATE CLIENTS:

Please note: 48 hours notice is required to cancel or reschedule appointments otherwise the full amount will be charged. 

ADDRESS:

Address and further information is supplied once payment for a service has been made.

STUDENTS

COURSE & WORKSHOP REFUND POLICY 

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COURSE CANCELLATION POLICY
All Training Programs
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Enrolment in any Essence of Healing training program constitutes a commitment to the full course.

Due to the limited number of places and the personalised nature of this work, the following cancellation terms apply:

  1. Deposits
    All deposits are non refundable. A deposit secures your place and compensates for administrative preparation and reserved capacity.

  2. Withdrawal Before Course Commencement
    If written notice of withdrawal is received more than 30 days prior to commencement, any payments made beyond the deposit may be refunded, less a 10 percent administrative fee.

If withdrawal occurs within 30 days of commencement, payments made are non refundable unless your place can be filled. If your place is filled, payments beyond the deposit will be refunded less a 10 percent administrative fee.

  1. Withdrawal After Course Commencement
    Once a course has commenced, payments are non refundable. In exceptional circumstances, at the discretion of Essence of Healing, a credit may be applied toward a future intake within 12 months.

  2. Missed Sessions
    Missed sessions are not refundable. Rescheduling is at the discretion of the trainer and subject to availability.

  3. Payment Plans
    Payment plans remain payable in full even if a participant withdraws, unless otherwise agreed in writing.

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RETREAT CANCELLATION POLICY
All Domestic and International Retreats
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Retreat spaces are limited and significant financial commitments are made in advance on behalf of participants. For this reason, the following policy applies:

  1. Deposits
    All retreat deposits are non refundable and non transferable. A deposit secures your place and covers initial supplier commitments.

  2. Cancellation More Than 90 Days Prior to Retreat
    Payments made beyond the deposit may be refunded, less unrecoverable costs and a 10 percent administrative fee.

  3. Cancellation Within 90 Days of Retreat
    Payments are non refundable unless your place can be filled. If your place is filled, payments beyond the deposit will be refunded less unrecoverable supplier costs and a 10 percent administrative fee.

  4. Cancellation Within 30 Days of Retreat
    All payments are non refundable. This reflects supplier commitments, accommodation guarantees, and fixed group costs.

  5. Replacement of Participant
    If you find a suitable replacement for your place and the replacement is approved by Essence of Healing, payments may be transferred, less a 10 percent administrative and processing fee.

  6. Travel Insurance
    Comprehensive travel insurance is strongly recommended for all retreats. Essence of Healing is not responsible for personal circumstances that prevent attendance.

 CODE OF CONDUCT

The Essence of Healing is committed to the highest standards of instruction and ethical integrity. We acknowledge that respect for the student and others is the foundation of irreproachable excellence. As such, we set out to cultivate an environment of mutual respect and responsibility. Whether we are students, or the teacher, we have a right to be in a safe environment, free of disturbance in all aspects of human relations.

As part of its mission for maintaining ethical integrity, the Essence of Healing established this Code of Student Conduct for the protection of all students.

This Code of Conduct serves to advise students of their responsibilities as members of any or all training classes.

It also serves to provide students with the opportunities to resolve disputes in a cooperative and non-adversarial manner; to facilitate informed participation in the conduct process; and to increase awareness of and respect for differences of culture, gender, religion, race, sexual orientation, gender identity, and ability.

The Essence of Healing has an obligation to conduct its affairs in an orderly and efficient manner. Actions by individuals or groups that interfere with the orderly functions or threaten health or safety, will not be tolerated. In advising the student of the conduct system, the rights and responsibilities of the individual are considered concurrently with rights and responsibilities. Unacceptable behaviour is defined and the consequences of such behaviour explained.

1. Purpose

The purpose for the Standards of Student Conduct regulations is to:

a) maintain and protect the teaching and integrity of each class.

b) regulate the conduct of students within the learning environment and who are using the facilities and services or participating in activities or assessment sessions.

2. Student  Misconduct

If a student makes false representations on any matter in his or her capacity as a student or knowingly engages in conduct that involves a risk of physical or psychological injury to the teacher, another student or to any other person involved in the training it will mean immediate cancellation of their course or workshop without any refund of monies paid.

3. Address for notice

Notifications to a student for the purpose of highlighting these Regulations is sufficient if it is in writing and is emailed or posted by registered mail to the student’s nominated email account or registered address.

A notice is deemed to have been received if sent by email, 24 hours after the time it was sent by the Essence of Healing or 48 hours if posted by registered mail.

4. Complaints

Although a person submitting a complaint is not required to provide any personal information, we HIGHLY recommend that a student provides, at a minimum, an email address where they can be contacted. This is especially important if there are followup questions or responses that may be important or necessary. If the complainant fails to provide any identifying or contact information, it may limit the Essence of Healing ability to look into or fully respond to a situation.